Shady

<p>I've used booking.com twice before without a problem, until I needed to cancel my booking. I made a cancellation over 28 days prior, and as per T&C I qualified for a refund, with only 5 % of the deposit penalty fee. The cancellation was made over 2 weeks ago, and I still haven't received any communication from either the lodge or booking.com. When I call the lodge, they keep saying they are not aware of how booking.com works and they can't refund me. The lodge keeps saying I must contact booking.com, whereas there's no way of contacting booking.com. </p>