Service

I am extremely disappointed and frankly disgusted with the service we received through a property listed on Booking.com. We stayed at Zenith House Boston, and the experience was completely unacceptable.

The condition of the property was absolutely appalling and far below any reasonable standard. It was unhygienic, poorly maintained, and did not resemble what was advertised. This made our stay extremely uncomfortable and frustrating.

What is even more concerning is the lack of support from Booking.com. I have been trying to resolve this matter and request a refund, but I keep being told that they are “waiting for feedback from the owner,” who has been completely unresponsive. This has left me feeling ignored and unsupported as a customer.

At this stage, I am very disappointed in both the property and Booking.com’s handling of the situation. Based on this experience, I would not recommend booking through this platform or staying at this property.

I expect this matter to be escalated urgently and resolved without further delay.