Seapoint Apartments

I am writing to express my dissatisfaction with the accommodation we booked through your establishment. Upon arrival, we were extremely disappointed to find that the property looked nothing like the pictures advertised on the booking website.

The rooms were not neat, the bedding was not clean, and both the towels and the room had an unpleasant smell. In addition, there was no warm water available, and we were forced to shower in cold water, which was unacceptable.

Due to these conditions, we felt very uncomfortable and had no choice but to cut our stay short. We checked out today at 06:30, as the accommodation did not meet the standards that were advertised and expected.

Now the hotel does not want to refund for the days we did not stay at the premises.

I understand there are policies in place however, policies are not absolute and can be overridden. When a guest is genuinely dissatisfied and unable to stay due to the condition of the accommodation.

In our case, the experience was wholly unacceptable, to the extent that we had no choice but to find alternative accommodation. Retaining payment under these circumstances is unreasonable and does not reflect fair or ethical business practice.

I kindly request a refund for the remaining days that we will not be spending at the hotel. We feel that the images used to advertise the property were misleading.