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I booked the Florence Italy walking tour (7 people) with booking.com, then received an email from Viator stating that booking.com advertise the walk incorrect, i.e., stating that there will be a snack afterwards. I then contacted booking.com, asked them about that Viator comment, also copied the email from Viator. I did this multiple times, yet booking.com agents rep**** everytime that i must give more information (i send them the booking.com confirmation mail, but had no proper answer. I then asked booking.com to cancel the booking, but again no response…i was ****MED by booking.com 😖