******** of note, after I have been using their services for years.

I always booked my holiday stays with Booking.com, no matter where ( within SA) am going. But this time, they ****med me. I was travelling from Cape to East London over the weekend. The plan was to drive from CT to EL round 12 midnight, and then stop in PE to rest, and then drive home the same day in the afternoon. I found a place ( BnB) Sonny Days in Summerstrand. According to Booking.com, when reserving the place, there are no charges, even though you put in your card details...but this time, that wasn't the case. So as a special request at Sonny Days, I stated that I am driving from CT to EL, and therefore, need a place to rest for few hours before continuing with my drive, and so I will arrive in PE in the morning around 6 a.m. They declined the request, but Booking.com charged me for this booking. Only when I had made the payment they stated that it's non-refundable cancelation. After so many years I have used their services, they **** me. I have been sending emails to them about this, but I haven't received any feedback. The only email I received from them was an email to rate Sonny Days....How am I going to rate a place I didn't even stay in? In what world?