********

I'm so disappointed.

I did a booking for the 7-9 of August 2022. On the day to check in around 11am I get a whatApp text from Dylan Smith telling me that my booking was cancelled. The owner cancelled because the guests extended the stay.

He told me to pay R7700 as a top up of R15300 that was already paid.

so they can book us another place in Balito.

I have also paid a deco deposit separate for deco as I wanted to surprise my partner as it was for his birthday, Dylan Smith advice me to pay and make arrangements with the deco. I paid R1360 which also was never refunded back to me.

My partner and I had to make a new booking as we have our friends which is 3 couple with us all the way from Johannesburg, only to find that we can't check in.

We made a new booking with Booking Com again with Aha hotel in Umhlanga we paid money while waiting for the refund that Dylan promised it will reflect the following day. Till Today we haven't received our money back and none of the numbers reply to us. Booking.com agent Dylan Smith doesn't pick up his phone when I call, doesn't reply back whatsap. The guy that called saying he was the owner soon as I say my name he dropped the phone or leaves the phone to voice mail.

What I'm failing to understand is how can booking.com allows ****s to take place in their website. We put our banking details and ******** can ***** our information.

Kindly Regards Nompumelelo