****med by Booking.com

I booked Turnberry 605 in Durban via booking.com months in advance for August my accommodation was canceled by the hotel 24 hours before check in and was told it was due to over booking, booking.com advised they had refunded me, same day I advised them that bank account I used when paying for the accommodation was no longer active.

I was told to wait for the bank to bounce the money back to them, then they will refund me into my active bank account. After 15 days I enquired but was told FNB hasn't returned the funds, FNB had told me they dont keep funds if an account is closed the money is sent back to the sender I even went to an FNB branch and they checked but no money was found even on their unallocated fund list.

Booking.com still maintains that they refunded me but till this day I have not received my money.

Bare in mind I have to find a new hotel for a different date change my tickets at my own costs and still get ****med by Booking.com