****med

Hi. I'm disgusted with the service I've recently revived with bookings.com. I booked a week holiday in KZN (South Africa) and upon arrival I noticed that the photos posted were of the general resort and other rooms. The room allocated to me was damaged, and I was mislead with incorrect advertising. According to bookings. Com they can't do anything because it is a private owned property that has a no refund policy. The owner (Adam lip****s) refuses to take ownership of this mislead adverti*****t and wants bookings.com to handle it.

Furthermore, my bad review on bookings. Com website was returned to me saying that it does not fit their profile and that I need me to make changes to my review before they can post it.

Ive got pictures of what was advertised and what I got to prove the misleading advertising yet both bookings.com and the owner of the apartment are trying to pass the buck onto each other.

Beware of this company's false advertising and Adam lip****s who appears to be conning people like this. He also doesn't answer his phone when we tried to contact him immediately. A week later (after the booking) he says there's nothing he can do, we should have contacted him earlier...

I got ****med and nobody is willing to take responsibility.