**** of a agency Booking.com, bad CS and systems

This is the worst booking agency to deal with, this company ****s people every day, I tried to make a date change to my hotel booking due to a flight delay and they refused to assist me, I spoke to the hotel and the hotel was happy to adjust the date but only needed the confirmation from booking.com and they still refused and said it was a partner booking, I called the partner being Expedia and they also were fine with making the adjustment and they also called the hotel to Confirm but needed booking.com to confirm the adjustment on their system as I made they payment on their Company website and they still refused to help. I asked to be transferred or speak to someone with authority that could possibly guide in this situation and the customer agent blatantly said no even though I asked many times. This agency will go bankrupt as they will continue to lose valuable clients as they don’t value clients and they will end up with a bad reputation and no one will want to do business with them. I will never trust this company and as many people should post about their experiences to help warn their friends and families about this corrector company