Sadly, the only way these people choose to communicate is on here and social media

Unfortunately, this seems to be the ONLY way to receive any kind of response from companies these days. Normal communication channels are being completely ignored.

I sent Booking.com and their affiliates a query a week ago. I have had absolutely no response. I am sure you will agree that this is not exactly perfect customer service.

I really don't want to spend the festive season chasing after your staff. So this is one more attempt to resolve this amicably, before I take to social media.

I rented a car for 32 days. Details below (in original email). Because my own car was going in for repairs which might have dragged over to the new year. My mechanic managed to find the parts he needed, and my own car is now back on the road.

I would like to return the rental car. Your correspondence says I need to speak to Bidvest. Bidvest say I need to speak to you. But your people refuse to respond to emails.

You cannot begin to imagine my frustration.

Please respond urgently confirming what I need to do to get a refund if I return this car to Bidvest within the next few days. And how much that refund will be. You don't want me to return the vehicle then have to fight to get my refund. That will not end well.

I look forward to an URGENT response.