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Useless!! I booked apartment 202 Cape Royale, in Cape town that was meant.to be 4 stars. I feel that the property was misrepresented to me and despite the fact that I paid for 11 nights and complained after night number 1, nothing was done. The property owner allegedly told Booking.com that they were dealing with the issue, but, in fact, they did nothing. Booking.com has also done nothing and have told me that I cannot be refunded, unless the owner agrees. The owner has already showed bad faith, by misrepresenting the property and telling booking.com that they were rectifying the issue, when all they did was ignore the complaint. That's the last time I trust Booking.com.