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I went online on the 29th of January 2020 to do a booking for accommodation for the 10th of April through booking.com, late the afternoon. The 30th I found another place which is closer to where I need to be so I went online and cancelled the booking at Villa Barry, later the afternoon the amount plus the cleaning fee was deducted. I phoned the phone number and the lady said that there is 100% cancelation fee so I said well can I not then rebook and take the room which I have now fully paid, she was very unfriendly and told me to phone booking.com. I called them and they also spoke about the 100% cancellation fee so I said well why did I pay for the cleaning fee so they said they will phone the lady, while holding on they deducted another R200 instead of paying me back the R200, which makes it an amount of R400 owing, except for the other R750 which was paid. I phoned Villa Barry again and she insisted that she paid the R200 back and never deducted it. I got the bank statement and sent it online to them, last night at 23:00 an email came through and the lady at Villa Barry said there is a problem with my bank account and the money has been refunded. This is the most shocking experience ever and a total *******.