Review of Refund Policies greatly Needed

I wanted to express my disappointment due to a complete lack of understanding from SummerSeas 58/Island Way Villa.

Their refund policy needs to waivered in light of the global pandemic South Africans now face.

Due to restrictions with the recent Corona virus outbreak, the community event I was attending in PE was postponed indefinitely.

Hence, I had to cancel my booking at a last minute. I immediately contacted the owners (Mandy) to explain my predicament - & was told I would be partially refunded, which I was comfortable with as I understood the situation on their side.

However after speaking to Booking.Com agents I was told that my cancellation fee was not going to be waivered. I will now be charged the full fee with no partial refund. No courtesy call was given from SummerSeas 58/Island Way Villa or explanation for the recant of the partial refund. This is unprofessional & inconsiderate behavior was very frustrating.

I feel SummerSeas 58/Island Way Villa is being extremely unreasonable as the entire world is adjusting to this growing pandemic - our families, friends & loved ones are at a new level risk, facing something like never before, yet for SummerSeas 58/Island Way Villa, business must go on as normal, without any consideration for their guests.

Booking.com needs to relook at their refund policies with their accommodation venues.