Request ignored - no human response!

I am all for technology but Booking.com have taken automation too far in my opinion.

It is impossible to contact a human being to help you.

I have recently had a request with a booking. - I submitted the request via their booking assistant which resulted in my request being sent to the property - they could not help. - Then I tried sending the request to them via their contact portal. I got no response. - Next, I tried sending an email directly to their customer service. I got an automated response which led me back to their “How Can We Help” page which is of no help at all. - An attempt to contact them through Facebook’s messenger also resulted in a return to “How Can We Help” after a brief chat to their “digital travel agent”.

Very frustrating! I have now cancelled my booking.

Fortunately, we have a wide choice when it comes to travel meta-search engines and Booking.com is no longer in my bookmarks / favorites lists.