Request for a Refund at booking.com

I made a booking with confirmation no.*** and Pin 4869 booking at Pixie Lodge check-in on 28 September 2023. I could not stay there with my family as the place was very disappointing to sight. We were cheated by the pictures shown on booking.com.

Parents were going to sleep outside and the kids were placed in one of the rooms inside the lodge/house. The place was dirty and had a very bad smell, It was unsafe for us and the kids because we could see people coming in and out with **********s. There was absolutely nothing good about the place.

We spoke to the manager at the Pixielodge and explained that this was not what we booked for and he agreed to pay back our refund through booking.com as we made reservations on the booking.com site. When phoning booking.com about the refund they promise to contact the property owner and will get back to me by paying the refund.

When I phone the owner he sends me back to booking.com. It is as frustrating as that. I am phoning booking.com and they are giving me the same story almost every day. I need to know if it will take the whole year for my refund because we did not stay at this place and the owner was taking people in the rooms that were booked for us on the same day.

Booking.com must pay my money within this week as I made reservations with them.