Refusing to refund me and safety compromised

Denying me my refund after constantly following up and also not taking necessary actions when reporting that the guesthouse I booked in compromise my safety, the gate was controlled manually and wasn’t locked. The room I booked was not the description presented on their page and the window couldn’t close in a lock position so me and my husband decided to leave and find another place at night. When I reported the matter to booking.com I was told they waiting for the owner to respond and I must wait for 5 days if they don’t respond then they’ll refund me. Following up after 5 days I was told that unfortunately the owner has not responded therefore they can’t refund me. I shared with them the communication I had with the owner indicating my dissatisfaction with the place hence me and husband leaving and the owner responded that I should ask for refund at booking.com but they overlooked that even when I presented them with that information. Over and above the refund what is appalling is the fact that even when I indicated how safety was compromised there was no action taken which it’s disappointing that money is prioritised than our safety.