Refusing refund after terrible stay

My family and I booked into villa infinity on the 5th September 2024 and were supposed to book out on the 9th September 2024. We we made the property aware of all our issues below and they made no attempt assist us. We then contacted bookings.com and were advised to check out on the 6th September 2024 because the conditions we were staying in were terrible. The following is some of the frustrations we encountered. 1) blocked shower in room number 5 acompanied with sewage smell 2) Noisy smoke sensor that couldn't be switch off in room 5. 3) There was no glasses and toiletries available in both rooms. 4) In room 3 only 2 down lights were working. 5) In both rooms we didnt have milk and our tvs werent working. 6) The kitchen was extremely dirty, there was even a banana peal on the floor. 7) The chef didnt have our meal ready on time. All our breakfast was cold. We had to help ourselves with refreshments. And he was extremely unfriendly. 8) the chef got the food order incorrect. He gave one of us scrambled egg when we requested fried. He also made all of us coffee . When one of us selected tea. 9) We were given our coffee and smoothies at least 30 minutes after we completed eating. 10) the host Jennifer will not answer her phone to assist us.

Bookings.com has now responded to our complaint and said they have compensated us with R1333.50 to say sorry.