Refund took a VERY long time with many calls and emails

I made 2 bookings at a BnB which I cancelled a few days later. I received a refund for the one booking but not for the other. I contacted the BnB and trying to sort my refund d out, she (or Paybridge) cancelled my sons booking and refunder him instead. After weeks of chasing both the BnB and PayBridge, I realised they had cancelled my sons booking so he had to rebook again. The chase continued and after almosy two months, I finally got my refund, less R37.00. I contacted Paybridge and they said I must contact the BnB. I rep**** that it was not worth my time and had purely contacted them out of principle because Booking.com says one should get a full refund. While both Paybridge and the BnB were very pleasant and helpful, it was extremely frustrating having to chase the refund for si long. I have been using Booking.com for many many years and have made well over 150 bookings through them. This us the first bad experience. I will continue using them but if it ever happens again, I will stop supporting them.