Refund takes 14 days💔 if you cancel!!!!

I specifically requested booking.com to find me a place close to Port Elizabeth, Summerstrand and they allocated places that are 13 km away I only realised that the accomodation is far after paying and booking the place When I asked for my refund, they told me to wait for 14 days? They told me there is nothing they can do and my question is, why was it so easy to accept payment yet its hard to refund someone their money 14 days????! I ended up having to cancel my entire birthday because my friends wouldn’t have accomodation since my money was not in my bank account on time Thanks Booking.com for the terrible experience I urge every person looking for accommodation this festive season NOT to use Booking.com or your money wont come back and you won’t have a lovely festive💔🥲