Refund Problems

I booked a place for a weekend at Haarties with booking.com 2 weeks before my trip to the place, 2 days before the actual check-in date someone called me from the accommodation I had booked and claimed the place has burned down so they cannot be able to host us anymore and told me to cancel and request for a refund, I did that and the cancellation was finalized, bookings.com sent an email stating that my refund will be paid back with 12 business days, its been more than 12 days I haven't received my refund and there is no communication at all from bookings.com, when I call the property they say the refund should come from bookings.com because the money never made it to them as our check-in never happened.