Refund has been processing for 2months No one can help from Booking.com.

I have exchanged multiple interactions with this company Booking.com and it is sad to see I'm not going through this alone.

Hello Peter I have received an email on the 8th of August to say my Refund has been send back to me but how ever being the 17th of September I reached back to Booking.com to only be told to contact my bank which I did and they say this was false they is no incoming transfer. I proceeded to explain this and Booking.com Customer Services and they are very reluctant about proceeding to help me out than tell me to contact my bank which I did with no avail from booking.com.