Refund

We booked online at Lagoon Minlerton on line the booking.com site didn't respond and we opted for Agoda. The following day Booking.com deducted the amount of about R8000. We then called for a refund from the hotel but they don't want to refund us. So we asking for booking.com to refund us and we never got any confirmation quote or any other quote nor reference. So we need our money back cause we have made booking with agoda..