REFUND DISPUTE

I have made a booking on 12th July 2025 at innscape hotel upon my arrival my booking never reflected on the system and I was advised to make a payment at the property and request a refund from booking.com. I have been patient and contacted booking.com. They have informed me the refund is confirmed and should take 10 to 15 business days. Its day 18 already I have given booking.com a call and was advised to follow-up through the property and I have contacted the property and was told payment should come from booking.com. I am so annoyed with this back and forth over my own money when the booking was done you just took the money I didn't give you stories and this long wait for it to be processed is pathetic. I want an immediate payment today. You email booking.com and they take forever to respond.