Refund

22 March 2020 we make booking thru booking.com and our ref number is *** amount paid was R3594.00 for weekend in cape town The Sentinel Luxury Apartment. Th world was facing pandemic and hotels were not accommodating, as the country was on level 5. Due to this we had to postpone our travel to cape town. After we were allowed to travel our reservation or booking got forfeited, bow this does not sit well with us. How were we supposed to get there from durban? How were thy going to accommodate us since all hotels were closed. We have tried to request for another date and we are mot receiving any joy from booking.com and the hotel as the hotel claims that thy don't have our records on their system. We are now demanding refund from booking.com.