REFUND: Booking nr ***

BOOKING NR: *** I made a booking on the app for 30-31/08/2025 because i wanted a cheaper place for 1night, i cancelled it immediately and was suppose to have no cancellation fees, i had several communication with the property and they informed me that they didnt receive payment from Booking.com and that i must contact them regarding my refund, which i did and received an email from Booking.com saying that they have refunded my money and that i should confirm via email if i have received it, i waited for few days to check if will reflect in my account and rep**** to confirm that i still have'nt received any payment, they rep**** with the original message they have send to me that the payment was done, i just need my money back urgently and i just dont want to keep on sending emails or calling them because they are taking too long to respond to queries