Refund

Hi so I had the worst experience with Booking.com as we booked an accomodation in Cape town for my parents at (African Soul Surfer) and changed the accomodation once they arrived as they were not comfortable staying there.( African Soul Surfer) Payed the refund on the 13th September to Booking.com which booking.com was supposed to refund me back withing 7 working days and I sent emails to them with regards to the refund I haven't had a call nor any feedback with regards to the refund all they keep telling me I have to wait 48 hours everytime.

It's very frustrating to keep mailing them to ask how far my refund is.

Please can I get answers with regards to my refund it's almost a month that I am waiting for my refund.