Refund

I made a booking for 31.03.2023. After the payment was taken, i received an email saying the place is no longer available and a refund had been processed and money to reflect in my account in 7-12 days. It has been more than that now and i am not getting anywhere chasing the refund. I have contacted them on Twitter, Facebook, Instagram. I do nkt have a working email for them. The customer service number ***i cannot use because it requires you to have a booking confirmation number to get assistance. I never received such, as the booking nevwr completed. I am unemployed and really suffering and this is terrible to go through. I really do not know what to do now.