Refund

I am writing to formally express my deep dissatisfaction with how my recent booking was handled. I made a reservation for an Airbnb property in December, which was advertised on your platform. Upon my arrival, I was shocked to find that the property I entered was completely different from what was portrayed in the listing—both in terms of the description and the images provided.

The property did not meet the expectations set by the listing, and as a result, I chose to leave immediately. I promptly contacted Booking.com to report this issue and request assistance. Unfortunately, I received no response from your team. I also reached out to the property owner, who refused to offer a refund, stating there would be no reimbur*****t for my decision to leave.

I made it clear to both Booking.com and the property owner ( WHOM IS NOW IGNORING MY CALLS) that the listing was misleading and did not reflect the actual conditions of the property, and I requested a full refund. However, I was informed that Booking.com would only offer a 15% refund. This response is wholly unacceptable, especially considering the situation and the discrepancy between the property’s actual condition and its listing.

I want to make it clear that I am not satisfied with the 15% refund offer. I have contacted your customer service team every day in an attempt to resolve this matter, but the lack of resolution and adequate response is incredibly frustrating.

I trust that Booking.com values its customers and will take the necessary steps to rectify this issue promptly.

Please respond to this complaint as soon as possible. I expect a resolution without further delay.

Sincerely, Alexia Apostolides.