Refund .

i booked a weekend away at The City Club in Woodstock for the 11 - 13 February . in the pictures that was advertised there was a pool , dining room , etc . came to the place on the 11th got the keys to room 4 and we got a small room , with a bed and two windows in it . no TV , no pool , nothing . this is false advertising . i still have screen shots and the email that was sent of what our room should have looked like via email . the FTC Act prohibits unfair or deceptive advertising in any medium . that is advertising must tell the truth and not mislead consumers and bookings.com can gladly go read this up . the payment of R1056 was debited from my account on the 30th of January . went to my bank , my bank said they are unable to reverse it . i called bookings.com over 10 times from friday up until today . spoke to an agent Grace and Rochelle who both confirmed that an email will be sent out to The City Club and once they have this approved the money can be refunded within 10 days . when we called the city club no email was sent . spoke to the manager and she said that this is out of their control bookings.com has to deal with it . NO EMPATHY WHATSOEVER . another agent offered 20% of the amount that was paid , which amounted to R211 , I said no , but she still sent me an email stating that is going to happen . i responded to the email stating that i do not accept that offer . I'm still receiving emails stating i can only have that amount refunded . I WANT THIS COMPANY TO GO DOWN . i want my full refund of R1056 , because at the end of the day they inconvienced me by false advertising , if they could give me the room i booked i would've gladly stayed , but because they mislead me i want my money back . i booked leave off from work to lay at home for a weekend . this unacceptable .