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So I made a reservation on [URL Removed] on 8 May 2015 after which I received an email to confirm that I need to pay a deposit by the next day or the booking would automatically be cancelled. I did not pay the deposit, hence the booking was cancelled automatically. I then received an email on 12 May 2015 stating that I needed to pay a cancellation fee of R800. My first problem is that the booking was automatically cancelled from [URL Removed] side because the deposit was not paid, and the cancellation policy clearly stated that if I cancelled within 21 days of my proposed date of stay I would be liable for a cancellation fee. The proposed date was 5 June, which is not within the 21 days, thus no fee. I then phoned the guest house to find out whether they generated the cancellation fee, after which they told me that this was untrue and I needed to phone [URL Removed] I spoke to a Dominique at [URL Removed] who kept telling me that this was not their fault and I needed to speak to the guest house. It was like I could not get through to him. The email requesting the fee was clearly generated by [URL Removed] and had THEIR banking details. How many others have they caught in this way? BEWARE!