POOREST SERVICE IN THE UNIVERSE

I am reviewing their customer care. I am a client with 2 listed properties. I was locked out of my extranet. I have tried everything humanly possible to make contact. The help desks are useless. Their emails indicate that there is no human intervention but send just nonsensical replies. It looks as if the only option is to cancel my business with them. I have done so many bookings through them that I am a genius member who receives the worst service in the universe.