POOR SERVICE - NO COMMUNICATION

I am writing to express my dissatisfaction with my recent booking. After paying in full for a one-night stay, the property told me they do not accept one-night bookings and advised me to contact Booking.com for a refund. However, when I contacted Booking.com, I was redirected back to the property, creating a frustrating loop with no solution.

This situation is unacceptable. I want my money refunded immediately, as the booking was never valid. Please resolve this issue promptly and ensure that your listings reflect property policies to prevent similar problems for other customers.