Poor service from booking.com

<p>After paying to secure an apartment in Camden, London, I communicated with booking.com and with the 'host' repeatedly to try and get the exact location (google maps couldn't find it with the address provided) and where to collect keys. I never got a satisfacory response to numerous emails or phone messages before my departure. When I arrived in Camden I spent two hours searching the area where the apartment should have been. I knocked on doors, got waiters in a pub to re-google the address, etc. No one had ever heard of the aparthment block. One man had lived in the street for 10 years and had not heard about the London Lux Randolph apartments. Needless to say, at great expense and at 10pm I eventually checked into the closest Holiday Inn. After numerous emails to booking.com I eventually received a written undertaking that I will be reimbursed but there has to date been no sign of the money and no response to three emails sent this week making enquiries. Needless to say, I will never use booking.com again. </p>