Poor service delivery

I have booked accommodation via booking.com in 2020 for matrix apartments in cape town due to lock down and much difficulty with matrix apartments and booking.com it was extended via a company called reservations at home from home. Upon trying to make use of my paid accommodation I am now unable to get a hold of the company which I was liaising with reservations at home from home. I have also contacted booking.com and the person whom I spoke to during January 2022 assured me to follow up on my query and get back to me however to date no communication was received. I am totally disappointed and dissatisfied with the service of booking.com since the initial stage of this booking it was done via booking.com.

I have forwarded my booking number and pin to booking. Com and I have requested urgent intervention and assistance to my query however it seems like no one has the time to respond to enquiries once they have been paid.