Poor service

I'm very disappointed by the service i have received from @bookingcom @Booking.I made a booking on the 27th of June ,had to cancel on the 30th because I wanted to change the dates.I canceled the booking on the 30th of June 2023,got a confirmation via email that I've cancelled it and they will refund me within 7 days.After 7 days I phoned them asking about my money (R1600) I was told I need to wait 30 days because of my bank.Been calling them left right and centre asking them when should I expect the funds in my account,I wasn't getting a clear answer instead each and everyone I call had to tell them my quiry over and over again.30 days passed,I called again and the consultant that I spoke to told me I need to send proof of payment and my bank statement they will do an investigation and contact the owner I was so surprised because they asked me to wait 30 days,I questioned them what were they doing during the 30 days they asked me to wait for she couldn't answer.They told me they need to contact the owner Nial the owner of the place we booked which is BIKINI BEACH MANOR,funny enough they owner told me about the rules that they changed without him knowing so they took accountability.Funny enough still because I paid the money to the owner's account,I cancelled before even 5 days passed all he could have done is refund us but till today I haven't received my got money back😞, They have been playing hide and seek together with #Bikini_Beach_Manor the apartment I booked.