Poor Service

• I made a booking some time ago (confirmation ***) Pin code 5153 on the 14th of April • The property owner called me and confirmed the booking on the 24th of April at 13.13pm. • I left home from Phoenix KZN fully packed with frozen stuff to the accommodation only to find out Booking.com double booked the property. When I called the owner, she told me it is not her problem and that it is Booking.com problem. • I only received an email at 10 am on the 25th of April the day I leave for my holiday. This is very unprofessional by Booking.com and at the owner. • Why did I not get a call or a WhatsApp Message from Booking.com or the owner of the property. • BECAUSE YOU HAD CANCELLED MY BOOKING!! This left us stranded at 4.30 pm and we had no way to go. • This left me no option but to find an alternative accommodation late at night which I did. I booked another accommodation with was more expensive further from where I need to be, and R600 more expensive! • Will booking.com compensate my R600 and my petrol cost trying to find alternate accommodation late at night. Driving around at night in unfami**** surroundings is a significant stressor causing panic and confusion with the elderly causing disorientation or exacerbating underlying anxiety