Poor Service

Have been using Booking.com for years for both my business as well as personally and never again! I booked overnight accommodation on 18th Aug 2019 for the 8th Jan 2020 and received a confirmation email from Booking.com,I received another mail on 3rd Jan 2020 confirming my booking on the 8th Jan 2020. We called Safari Park around 4.30pm on the 8th to check if we could buy dinner there, to our horror we were told that they had closed down and that Booking.com should have informed us. This did not happen! We were fortunate enough to find alternate accommodation at a premium but at least had a place to stay. Then amazingly I received a mail from booking.com to rate Safari Park , well that I did and noted how pathetic booking.com was, I received this response;

"Thank you for reviewing your stay at Safari Park in Colesberg. We value your contribution and would love to post your review on our website. However, at the moment, it doesn't follow our review guidelines. "

So you want me to comment but when you dont like the truth you tell me to edit my comments where no bad language or similar was used - just the facts and highlighting YOUR pathetic service. We you cant prevent the facts from being shared on this platform Booking.com!