Poor Host Support and Communication

As a host, I have experienced repeated issues when trying to cancel bookings due to unforeseen circumstances. On several occasions, I contacted support and was assured that the booking would be cancelled and the guest notified. However, the cancellation was not processed in a timely manner, leaving guests frustrated and reflecting poorly on my business. There have also been instances where support advised that they would call me back for verification, but no follow-up was received. The lack of consistent communication and delayed handling of urgent booking matters creates unnecessary stress for both hosts and guests. Poor I deactivated my booking.com pulse app