POOR DISAPPOINTING BOOKING SERVICE

We had a booking for 28 March - 4 April 2020. Due to the National Lockdown, we are forced to cancel. Neither Booking.com nor the Owner of 28 Bridge Resort St/ Lucia offered a refund or a re-schedule opportunity. We were forced to pay the full amount initially to reserve the booking. I TRIED TO CONTACT BOOKING.COM AND THE OWNER, BOTH JUST GAVE ME A COLD SHOULDER. I think this is unacceptable and I want to warn other people to be careful to deal with Booking.com! BOOKING NR:***