POOR CUSTOMER SERVICE

Title: Very Disappointed – Poor Treatment and No Support from Booking.com

I stayed at Newlands Comfortable Abode and checked out on 05 April 2025. Unfortunately, my experience was far from comfortable. I was badly treated by the property, and after the stay, I tried to leave a review on Booking.com, but the review option never appeared.

I contacted Booking.com support multiple times with no response. It feels like my voice as a customer is being ignored. This is not only disappointing but also concerning for future guests who rely on honest feedback when booking.

I’m sharing this as a warning to potential customers:

If something goes wrong, you may not get support.

You might not be able to warn others via Booking.com.

Always double-check reviews across multiple platforms, not just Booking.com.

I hope this helps others make informed decisions. Booking.com and the property need to do better.