Poor Customer Service

What an awful customer experience, no reply to emails - it is so hard even to get a contact number on their website, Just absolutely Appauling.

I booked accommodation in August 2019 for March 2020. Closer to the date I notice my card was not working and reported this to the owner and booking.com. Booking.com reassured me not to worry and that the owner will collect payment on the day. So a day later, my booking was cancelled and I had to hunt for alternate accommodation. Of course, I cant find accommodation at the price I originally booked and there is a lack of availability.

What upsets me is the fact there is no apology offered or assistance to source the same quality and priced accommodation.