Poor, arrogant, bullying tendencies

Poor customer service. Im a host using their platform and I struggle with getting basic issues sorted. Their Pulse system issues wrong rates which result in revenue loss for the host, double bookings. Call center service is inefficient you hold for long before the call is answered then they do a verification which requires the agent to call you back, and they deliberately ignore you and not call back.

It feels like you are being mistreated and you have no recourse you absolutely have nowhere to escalate your issue. No acknowledgement of the system errors, they fix things only to experience them again. I feel helpless, and I wish they were as proffessional aa Air BnB.