Poor allround performance of the App.

Had an absolute disgusting experience and won’t ever use booking.com ever again. Reference https://secure.booking.com/myreservations.html?bn=*** Fountain Hotel in cape town is definitely not as marketed on booking.com and they my arrival I cancelled my 4 night stay straight away to which Yolandy at reception promised Booking.com hadn’t released money and a full refund would be made. 3 weeks later being sent from pillar to post no refund and no communication besides 256 booking.com credit against 4000 been taken from our card. The facilities are sub standard and in very poor condition. Booking.com is frustrating to deal with when there’s an issue and not user friendly. I will never make use of the app and will suggest to my network to also be careful when using.