POOR After sale service by BOOKINGS.com

I booked at the Hotel in Doha at the Corp Executive suites from the 24 December 2024 and was to leave on 28th December2024 The hotel was terrible We contacted Booking.com the morning of the 25 December 2025 and they gave us a go ahead to move to the Qabila Westbay , where we stayed from the 25 Dec 2024 to the 28 Dec 2024 which was booked via bookings .com. They ensured that a refund will be given to me within 21 days I made many calls and emails with all required information showing that no refund was made to date I was promised a refund by bookings for the date 25/12 and the other days will be reversed NO such was done I sent all my statements and proof of payments to them with NO avail I would have NEVER moved hotels if I wasn’t promised the refund. I basically paid for 2 hotels from the 25- 28 December 2024 MY BOOKING NUMBER: ***