Pezula Golf Estate left us, aged over 70, out in the heat with out a room

Shocking service from Pezula Golf Estate, Knysna and ZERO support from Booking .com.

On a 30 Deg C afternoon, after a long, tiring car journey, my 72 year wife and I were turned away at the gates of the Pezula Golf Estate in Knysna. by a firm security person, who told us that we were not listed on the guest list by either Luke or Linda (the 2 Hosts). Despite showing him our firm Booking.com reservation and receipt for full credit card payment made to Booking.com, we were denied entry!

We were made to wait for over an hour in the sweltering heat, during which time the 2 hosts did not bother to return our cell calls or messages to them despite being listed as emergency contacts.

By now we had been waiting for over 90 minutes in the blazing heat and my wife was feeling faint.

I overheard the one host ,Linda in a cell call to the security man telling him to inform me that she would send us a security form to complete and return before she could admit us. If she would have courteously returned my call , I could have informed her that I had no access to the internet via a PC and am sight challenged and could not do this on a cell phone.

Much later, the second "Host", a certain Luke called back, by which stage we were very apprehensive about having nowhere to sleep for the night as it was after 5 pm on a Friday evening , in peak holiday season. He too could not assist us despite me pointing out that I have paid up front R1,600.00 via Booking .com but was still being denied access to the house booked on the Pezula golf estate complex. He showed no inkling of coming through to assist us ,so we had to absorb the loss and therefore called ahead to Beacon Island where luckily ended up with a room in the BI for the night at full rack rate.

Future clients of the houses at the Pezula Golf Estate should take note of what happened to us and the pathetic after sales service of both the venue , their hosts , as well as Booking .com We complained to Booking .com, but up until now have not been compensated for our loss. ALL FUTURE BUYERS TAKE NOTE AND AVOID