Pending Payout for 7 month ? - Enough is Enough. I QUIT !

As a "Genius Level 3" member I am bitterly disappointed from the lack of the even most basic customer service. I booked a hotel in Barcelona promising a pool and roof terrace none of which was available due to renovations. I complained and a "pending credit" of Euro 199.50 was issued. That was in April 2025 and that credit is still "pending". I must have phoned 20 times over the last month to find out when it is released and today I am told the financial department declined the payout. *** ? I am seriously considering now to close my account after this. Why should I continue to support their business any longer. Shocking !