Payment policies

I was contacted by a person called Owen on 28 Jan, and we spoke through the payment policy we currently use, and the payment policy of [URL Removed] which is full payment 14 days before arrival. I explained the problem with Owen that this payment policy does not work for our establishments, and wanted to put our own payment policy on their site and he understood completely. He said he would look into if we could change the payment terms from payment due 14 days before arrival, to our current policy, as I am sure many establishments have different payment policies that work for them. After a few hours of talking to Owen all bookings we had through [URL Removed] were cancelled. We were not notified of what was sent to our guests, but all bookings were cancelled. I am still awaiting a response from [URL Removed] I am disgusted in the manner they have dealt with my enquiry, I was merely asking if we could incorporate our payment policy rather than the universal one that [URL Removed] uses.