Partner complaint - ***********, lazy, uncaring and disconnected Booking.com support staff

I hate working with Booking.com support staff. It is like entering a labyrinth of bureaucracy, hiding behind gates and measures, and spending hours to find an exit. I had issues with a virtual credit card that I needed to charge. The person on the line decided to send me instructions on how to use virtual cards, instead of solving the problem. Now, more than an hour later, I am still unable to get through after multiple calls and waiting on line.

This is not the first time that a support staff member would navigate around a problem they could not solve. And they don't phone back. Frankly, I hope Airbnb destroys their market share.