Outstanding Refund of ZAR910

Dear HelloPeter Team, I am lodging a formal complaint against Booking.com for failing to pay an approved refund of R910. The accommodation was waived/cancelled due to an error on the property’s side, and Booking.com confirmed in writing on 23 December 2025 that the R910 refund was processed. To date, the payment has not been received. Booking.com continues to incorrectly refer to a separate R7.91 refund dated 11 December, which is not the amount in dispute. I have been following up since 23 December 2025, including a phone call from my personal mobile phone, incurring costs due to long hold times. I was advised the refund would reflect within 48 hours, which has passed with no payment. I have full email proof confirming the R910 refund approval. I request immediate payment of the outstanding R910. Failing this, I will escalate the matter to the Consumer Ombudsman. Kind regards, Cindy Daniels