Outstanding refund for booking number: ***

We've booked accommodation at oceanview on Hill. No check list was provided to us. On arrival 08 October 2021, the was no running water. We bought water for ourselves to use. On the second day, still on running water. We have requested the owner to provide us with water. Only 6 bottle of 5 liters was provided to us. Bare in mind that we booked for 6 peoples ( 2 adults and 4 kids) and is a self catering apartment. We have to cook,bath and flush the toilets with water provided.out of desperation, At some point we've send our kids to fetch water from pool's apartment to use it to flush the toilets. 3rd day early in the morning water came back at very low pressure, it was running only on basin. We've used basins to bath ourselves and kids for the 3rd day. We opted to check out 09/10/2021 08:30 and agree with the owner that he will refund the remaining 2 nights. Up to so far no respond or action has being done by Malcolm ***ner)/ Booking.com. owner is playing a delaying tactics. He said, Booking.com are one who have to refund us. When talking to him telephonically he promised to refund us.